Shipping policy
SHIPPING & DELIVERY POLICY
**Last Updated: 17 September 2026**
At **Value Bed Factory Shop**, we understand that mattresses, beds and bedroom furniture are large and bulky products that require careful handling. We work with third-party courier and logistics providers to deliver orders safely to our customers.
This Shipping & Delivery Policy explains how orders are processed, delivered and handled.
### 1. Delivery Areas
Value Bed Factory Shop delivers to customers within **South Africa**, subject to courier availability and the accessibility of the delivery address.
Certain remote, rural or difficult-to-access areas may attract additional delivery charges or require alternative delivery arrangements.
If we are unable to deliver to a particular area, we will contact the customer to discuss available options.
### 2. Delivery Timeframes
Our standard delivery timeframe is approximately:
**7–14 working days**
Delivery timeframes are estimates and may vary depending on:
* Product availability;
* Order volume;
* Customer location;
* Courier availability;
* Remote-area delivery requirements;
* Public holidays;
* Weather conditions;
* Operational disruptions; and
* Other circumstances outside our reasonable control.
For products that are **made to order, specially manufactured or sourced from a supplier**, additional processing time may apply. Where applicable, the customer will be informed of the expected timeframe.
### 3. Order Processing
Orders are processed once payment has been successfully received and confirmed.
Orders may require additional processing time where:
* Payment verification is required;
* Stock needs to be sourced from a supplier;
* The product is made to order;
* The customer has requested a customised product; or
* Delivery information needs to be confirmed.
Customers are responsible for providing accurate delivery information when placing an order.
### 4. Delivery Charges
Delivery charges are calculated based on factors such as:
* Delivery destination;
* Product size and weight;
* Number of products;
* Delivery distance; and
* Courier/logistics requirements.
The applicable delivery charge will be displayed or communicated to the customer before the order is finalised, where applicable.
**Delivery charges are separate from the product price unless the product is specifically advertised as including delivery.**
### 5. Third-Party Couriers
Value Bed Factory Shop uses **third-party courier and logistics companies** for certain deliveries.
Once an order has been handed over to the courier, delivery is subject to the courier's operational processes and delivery schedules.
We will, however, assist customers in following up with the courier where a delivery is delayed or requires investigation.
### 6. Delivery Delays
Although we aim to deliver within the estimated timeframe, unforeseen delays may occur.
These may include:
* Courier delays;
* Vehicle breakdowns;
* Severe weather;
* High-volume periods;
* Supplier delays;
* Incorrect or incomplete delivery information;
* Public holidays;
* Road closures or access restrictions; or
* Other circumstances beyond our reasonable control.
If we become aware of a significant delay affecting your order, we will endeavour to communicate the delay and provide an updated estimated delivery timeframe.
### 7. Customer Availability
Customers must ensure that someone is available to receive the delivery at the agreed delivery address.
Where the courier attempts delivery and nobody is available, additional delivery or re-delivery charges may apply where charged by the courier.
Customers should ensure that:
* The delivery address is correct;
* The property is accessible;
* There is sufficient space for the delivery vehicle where applicable; and
* Any building, security or access requirements are communicated to us before delivery.
### 8. Large and Bulky Items
Mattresses, beds, headboards and bedroom furniture are **large and heavy items**.
Customers are responsible for ensuring that the delivery location can accommodate the product.
Before placing an order, customers should check:
* Door widths;
* Passageways;
* Staircases;
* Lifts;
* Gates;
* Parking/access restrictions; and
* The dimensions of the room and intended installation area.
Where a product cannot be delivered because the property or access route is unsuitable, additional charges may apply where permitted.
### 9. Delivery to Apartments and Complexes
For deliveries to apartments, estates, complexes, office buildings or other controlled-access premises, customers must provide any necessary access instructions.
If the courier cannot gain access because the required access arrangements were not provided, a re-delivery may be required.
Any additional charges imposed by the courier may be payable by the customer where applicable.
### 10. Inspection Upon Delivery
Customers are encouraged to inspect their products upon delivery.
Where possible, please check the product for:
* Visible damage;
* Tears;
* Broken components;
* Incorrect products; or
* Missing items.
If damage is visible, customers should photograph the product and packaging and notify Value Bed Factory Shop as soon as possible.
**Please do not dispose of damaged packaging until the matter has been resolved.**
### 11. Damaged Deliveries
If your order arrives damaged, please contact us immediately at:
📧 **[valuebedfactoryshop@outlook.com](mailto:valuebedfactoryshop@outlook.com)**
📞 **076 810 6337**
Please provide:
* Order number;
* Photographs of the product;
* Photographs of the packaging;
* Description of the damage; and
* Any relevant delivery documentation.
We will investigate the matter and, where applicable, arrange an appropriate remedy in accordance with our Returns & Refunds Policy and applicable South African consumer protection legislation.
### 12. Incorrect Delivery Address
Customers are responsible for providing the correct delivery address.
If an order has already been dispatched and the customer provides an incorrect address, additional delivery charges may apply if the courier charges for redirecting or re-delivering the order.
Please contact us as soon as possible if you realise that your delivery address is incorrect.
### 13. Order Tracking
Where tracking information is available, customers may receive tracking details once their order has been dispatched.
Tracking availability depends on the courier or logistics provider used for the particular order.
### 14. Delivery to Remote Areas
Additional delivery charges or extended delivery timeframes may apply to certain remote or outlying areas.
If an additional delivery charge is required, we will communicate this to the customer before proceeding where applicable.
### 15. Collection from Our Warehouse
Where warehouse collection is offered, customers will be notified when their order is ready for collection.
Customers collecting large products must ensure that they have an appropriate vehicle and sufficient assistance to safely transport the products.
Value Bed Factory Shop may require proof of purchase and identification before releasing an order for collection.
### 16. Risk and Responsibility
Value Bed Factory Shop will take reasonable steps to ensure that products are properly prepared and handed over to the appointed delivery provider.
Nothing in this policy limits any rights or protections afforded to consumers under applicable South African law.
### 17. Contact Us
For any shipping or delivery queries, please contact:
**VALUE BED FACTORY SHOP**
📞 **076 810 6337**
📧 **[valuebedfactoryshop@outlook.com](mailto:valuebedfactoryshop@outlook.com)**
🌐 **[www.valuebedfactoryshop.co.za](http://www.valuebedfactoryshop.co.za)**
**Standard delivery timeframe: 7–14 working days.**
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### Important recommendation for your Shopify store
Because you sell **large, heavy mattresses and beds**, I would also create a separate **“Delivery & Installation Policy”** rather than putting everything into the shipping policy. This can clearly state whether **carrying upstairs, assembly, old-bed removal, mattress removal and installation** are included or excluded. That will help prevent disputes with customers and couriers.